Student Complaints Policy

The Student Complaints and Non-Academic Appeals Procedure sets out two processes you can use if something goes wrong; Complaints and Non-Academic Appeals.

Complaints are when you are dissatisfied with a service or product that you have received. The Complaints Procedure sets out how to make an appeal, to whom, and how we will investigate complaints.

Non-Academic Appeals are appeals against a decision that is not academic in nature. For example, if you were refused entry to an OCA programme, that would be a non-academic appeal. The procedure sets out how to make an appeal, to whom, and how we will investigate.

In addition, we also have a procedure for Academic Appeals. This is when you wish to appeal a decision that directly impacts your studies.

Both complaints and appeals need to be made within 28 days of the incident that you are making a complaint or appeal about occurring.